Information Technology and Services

ITS banner

Email at Syracuse University

Syracuse University has established email as a primary vehicle for official communication with students, faculty, and staff. An official email address is established and assigned by Information Technology and Services (ITS) for each student, and current faculty and staff members. All University communications sent via email will be sent to this address.

New students

  • Newly matriculated students are assigned an official email address usually within a few days after they have submitted their Admissions Acceptance Form (undergraduate) or the Intent to Register Form (graduate, Law), paid tuition deposit, been confirmed as matriculated and have activated their NetID.
  • First-time nonmatriculated students (e.g. University College) are assigned an official email address usually within a day after they have submitted their registration.

All Students

  • To access your official email address, you must first pick up your NetID. To do that, go to the NetID Services page at
  • Review the SUmail page for information.
  • For further questions, contact the ITS Help Center at 443-2677 or email
  • The University requires that students access their official email address by using SUmail.
  • Students may redirect their official email to another address, such as,, or Those who choose to redirect their email to another address do so at their own risk.

Faculty and Staff

  • Official email accounts for Faculty and Staff are established in Exchange the University's internal email system, operated and supported by ITS and departmental computing support staff. Microsoft Outlook is the standard email application used with Exchange.
  • In addition to ITS email, faculty and staff may obtain email accounts on departmental servers. Check with your department's computing support staff to see what options are best for you.
  • Mobile device setup for Exchange

How you can protect your email

How ITS protects your email

The campus email system applies antivirus/worm and anti-spam filtering at selected points as email moves into, out of, and through the campus network. The following is a summary of where and how these protections are applied. This information only applies to centrally run mail systems, which include Outlook (Exchange server), SUmail, and

  • Email arriving from the Internet is scanned for viruses and spam by an anti-virus/anti-spam engine. Messages containing viruses or spam are deleted.
  • Email exiting the campus by way of or through the mail exchangers is similarly filtered.
  • Email that is sent outbound through Exchange is not scanned for anti-virus or anti-spam.
  • Email inbound to SUmail is scanned.
  • runs the F-secure antivirus scanner against all e-mail it processes.
  • Desktop antivirus software applications also scan incoming and outgoing email in some, but not all, cases.